grievances
Urshan’s complaint and grievance policy is intended to accommodate issues of serious merit and may not be abused by frivolous claims. Fair and prompt resolution of legitimate student grievances is a vital part of Urshan system’s professional and ethical commitment to its students.
All parties in the grievance process shall be guided by Christian principles as specified in the Urshan Honor Code and shall conduct themselves in both verbal and written expression in the highest tradition of Christian love and mutual respect.
GRIEVANCES
grievances
The Urshan system’s recognition of a student’s right to make complaints adheres to the following policy:
Urshan takes every complaint or grievance seriously. Urshan aims to address complaints and grievances through a resolution process that:
1 - Is impartial and fair to all parties involved
2 - Is carried out with transparency and consistency
3 - Is accessible and available to all students
4 - Is handled within established timelines
5 - Respects the privacy of all parties involved
6 - Is appropriate for dealing with complex and sensitive issues
Students may make complaints or grievances without fear of reprisal.
POLICY STATEMENT
GRIEVANCES
The grievance procedure is as follows:
Complaints should be addressed to one of three appropriate offices:
- Complaints regarding student life to the Office of the Dean of Students
- Complaints regarding academics or faculty to the Office of the Academic Dean
- Complaints regarding institutional issues or administrative personnel to the Office of the Executive Vice President.
STEP 1: When a problem or issue arises, students are advised to seek information and assistance from the appropriate supervisory office. Students have three options for proceeding:
- Take no further action.
- Make comments or suggestions regarding the issues. The majority of complaints are resolved successfully at this step.
- File a formal written complaint (See Step 2).
STEP 2: A student files a formal written complaint to the appropriate supervisory office responsible for the service, decision, or action about which they wish to complain. The appropriate supervisory office will endeavor to find a resolution.
- Formal written complaints should be filed via the Urshan complaint portal.
- Receipt of grievance will be acknowledged in writing in no more than 10 business days.
- Resolution of grievance will be reached within 30 days.
STEP 3: If satisfactory resolution has not been obtained at this point, students may file a formal appeal with the Executive Vice President who will hear the complaint and render a final decision based on all the evidence presented. Only the President of the institution may overturn this decision.*
GRIEVANCE PROCEDURE
GRIEVANCES
GRIEVANCE FORM
Fill out this form to submit an official grievance.
*Urshan University participates in State Authorization Reciprocity Agreements (SARA) for delivery of online coursework. Should a grievance be related to online study, and is not resolved to your satisfaction, you may appeal the decision to the Missouri State Portal Entity by emailing Joshua.Fischer@dhewd.mo.gov.
The Johnsons
Our Senior Pastor Matthew Johnson has been involved in ministry for more than 25 years. Prior to full time ministry the Johnsons both worked in the healthcare field. Pastor Johnson is an Ordained Minister of the UPCI, received his MBA summa cum laude from William Woods University, received his specialty MBA summa cum laude in healthcare administration, and is board bertified in ambulatory surgery management.
Pastor Johnson serves on the Board of Trustees for Compassion Services International (CSI) as well as the UPCI Stewardship Advisory Council.
The Johnsons formerly served the executive team for UPCI Youth Ministries and also served as members of the Missouri Youth Ministries leadership team.
They are the proud parents of Abriah & Jace who are the joy of their lives, along with their two Goldendoodles, Opie Taylor & Ginger Lou. The Johnsons enjoy family time together kayaking, exploring the great outdoors, and also searching for new coffee shops wherever they travel.
The Venturinis
Nathan and Larkin Venturini have been married and serving in ministry together since 2018. They are looking forward to welcoming their first child in August of 2023. Outside of his involvement with The Sanctuary, Nathan is an Operations Analyst for Toyota Material Handling, and Larkin is a Speech Language Pathologist for Bartholomew County Schools. Larkin is a member of The Sanctuary Kids Ministry Team, participates in The Sanctuary Choir, and is involved with Bible Quizzing. They are glad to have made Columbus their home, and are excited about what is happening in the community and church.
Vaneesa McCreary
Vaneesa McCreary and her husband, James McCreary, married in 1998. Together they have one son, Jameson. Throughout the years Vaneesa has helped in a Private Christian middle/ high school office doing anything from state reporting to substitute teaching in various classes, as needed. In 2021, Vaneesa relocated and started working part-time in The Sanctuary daycare. Later on she was asked to fulfill the role as the new daycare director. From June 2022 to December 2022, she worked in each classroom to better understand the schedule and responsibilities as well as completed director specific job training. In December 2022, she officially became The Sanctuary Church Daycare Director.
The Gordons
Matt and Tamera Gordon have been married and have served in music ministry since 1997; as well as teaching music for many years. They have one daughter, Ava. The Gordon's have been a part of The Sanctuary since 2015.
The Ortizs
Jorge and Amy Otiz serve as our Spanish church pastors. Prior to their pastorship, they along with their 3 children, have helped in several missions works in various countries around the world.
The Vailes
Jonathan and Tori got married in 2014, have one daughter named Nora, and one dog named Gus. The Vailes have served as Children's Pastors at The Sanctuary since 2015 while also serving in many administrative capacities and other ministries. Prior to his transition to a full-time ministry position, Jonathan was a music teacher within the BCSC school corporation. Now, with his Master's degree in Business Administration, Jonathan is the Finance Coordinator and Children's Pastor. Tori is a 3rd grade teacher in the BCSC school corporation and serves part-time at The Sanctuary to support administrative needs.
The Sizemores
The Sizemores have served in youth ministry for over ten years, the past seven being the youth pastor's here at The Sanctuary. They lead our thriving youth and young adults group and are passionately serving in many other areas of the church. Mikayla earned her Bachelor's in Education from Indiana University and has been a special education teacher for nearly a decade. Austin earned his Bachelor's in Economics from Marian University where he won two national championships as a football player. They have been married for 7 years and recently had their first daughter Jade in 2021.
The McLaurines
Gwendolyn McLaurine MS, LMHCA, NCC completed her Bachelor's Degree in Journalism and a Master's Degree in Mental Health Counseling. She is a licensed mental health counselor in Indiana and a licensed professional counselor in Michigan. She is the owner of Living Water Mental Health LLC where she provides office and teletherapy services and specializes in helping individuals overcome the effects of childhood trauma. She has ten-plus years of individual, family, and crisis counseling experience. Gwendolyn is eclectic in her approach to therapy and seeks to use the most effective and appropriate method to address her clients' needs.
Gwendolyn is a wife, mother of two, and lover of shopping malls. She and her husband Reggie attend The Sanctuary in Columbus, Indiana, serving on the leadership team as assistant pastors
The Mullins
Assistant Pastors at The Sanctuary; Rebekka and Matthew Mullins have been married, and served together in ministry since 2004 and have 4 beautiful children. Matthew is Vice President at a global fortune 500 company and a partner and CEO of Equipping Leaders. With 20 years of pastoral experience, he also teaches global audiences, and offers coaching in strategy, human resources management, and leader development.
